Refund policy

RETURNS
----

Our policy provides a 14-day return period. After 14 days, we are not obligated to refund your purchase.

To be eligible for a return, the item must be intact and in the same condition in which you received it. It must also be in its original packaging.

To request a return, the buyer must complete the withdrawal form by clicking on the "Withdraw from the contract" button located on the Home page and in the Footer.

Returns that have not followed the procedure above will not be accepted.

For return requests for items purchased by customers outside the European Union, please complete the Contact Form.

For returns, we require a receipt or proof of purchase.

The customer is responsible for the return payment.

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to confirm that we have received your item.

If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method within a certain number of days. We do not personally handle refund transactions.

Late or Unpaid Refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company; it may take some time for the refund to be formally posted.
Then contact your bank. Refunds often take a while to process.
If you have already followed these steps and have not yet received your refund, please contact us at andrea.perra95@tiscali.it.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you require an exchange for the same item, please contact us using the Contact Form.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of the return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you in person, we will send a refund to the gift giver and they will be notified of your return.

Return Shipping
To make a return, ship the product to the following address:

Via Vespa 29, 09023 Monastir CA, Italy.

You will be responsible for returning the item.

Before making a return, please follow the procedure indicated at the top of this page. Returns that have not been followed will not be accepted.